Shipping & Returns

 

• RETURNS & EXCHANGES •

**If you have exchanged or returned 3 or more items in a 30 day period,we will not accept any additional exchanges or returns for 30 days.  Please message us to discuss size charts before ordering if this is an issue or you find yourself exchanging/returning a lot**

Merchandise may be returned within 14 days of purchase in the condition in which it was received: unwashed, tags attached, odor free, and in original packaging. Please be mindful of car scents, candles, and smoke in your home and car. As a small business, I MUST resell any returned merchandise. Therefore, your items MUST be returned in a timely fashion to stay within season. If your items are received in any of the above conditions your return will be REFUSED and you will NOT receive a credit to your account, nor the item back unless you contact us to pay for return shipping. Upon receiving your item(s) - we will send you an e-mail containing your store credit information. Items returned outside of return window will be refused. You will not be credited nor receive the item back unless you contact us to pay for return shipping.

NO REFUNDS UNDER ANY CIRCUMSTANCE.

Return shipping fees are the responsibility of the customer.

Purchase prices may not be adjusted with any future sales.

Prices are subject to change without notice.

Returns are not possible with pre-ordered items.

Anything discounted is final sale! This includes: Doorbusters, coupon codes, sale items, clearance, flash sales etc. THESE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE

GIFT CARD PURCHASES ARE FINAL SALE

Please contact us at shop@themuddress.com before attempting a return/exchange.

• Damages •

If you receive an item and it is damaged upon removing from the packaging PLEASE contact me immediately. We do our very best to quality check every item that enters our warehouse, but we are human and we do make mistakes! Please understand that we will NOT accept an item as a return if you have already worn, washed, etc. and then discover a damage. Inspect your merchandise when you receive it. Please be mindful of the washing instructions — we are NOT responsible for any damage that occurs do to washing or wear. NO EXCEPTIONS. Damages that are found on an item outside of the return window are not accepted.

DO NOT - open your packages with scissors!!! If you cut an item while trying to remove it from your packaging we are NOT responsible.

SHIPPING

We bulk ship orders on Tuesday's and Thursday's in order to combine your orders throughout the week. Please allow up to three business days for your package to ship (our business week is Tuesday - Friday)

We typically ship using either USPS First Class Package or USPS Priority Mail depending upon the weight of the order. However, we do occasionally ship via UPS.  Your shipping notification will be sent to the e-mail that was used for purchase. Please check junk or spam mail for these confirmations.

We are not responsible for lost or stolen packages.  If you suspect that your package is lost or stolen - please contact USPS with your provided tracking information.